Our Commitment to Service
Our Commitment To Service
You will be treated as an individual with courtesy, respect and dignity at all times.
You will be given the names of the people involved in your care.
You will be given, under normal circumstances, a routine appointment with a doctor of your choice at the next available time, if he is available.
You will normally be seen the same day if you report to the reception desk before 10:00am (open surgery). If there is a delay, or if surgery is extremely busy, you will be advised on the 'estimated' time you are likely to be seen by a doctor and given the option to come back for that 'estimated' time.
You have the right of access to your medical records, subject to any limitations in law.